Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping with KODA. We want you to feel confident when purchasing from us. Please review our return and refund policy below.

30-DAY RETURN WINDOW

You may request a return within 30 days of receiving your item.

To qualify for a return, the product must meet the eligibility requirements described below.

RETURN ELIGIBILITY

Returned items must:

- Be unused and unworn
- Be unwashed
- Be in their original condition
- Include original tags or labels, if applicable
- Include original packaging whenever reasonably possible
- Be accompanied by your order number or other proof of purchase

Items showing signs of use may not be eligible for a standard return.

This includes, but is not limited to, items with:

- Pet hair
- Odors
- Stains
- Dirt
- Signs of washing
- Signs of wear
- Damage caused after delivery
- Other evidence that the product has been used

HOW TO REQUEST A RETURN

Before returning any product, please contact KODA Customer Support:

koda@petclothesvendorshopping.com

Please provide:

- Your order number
- The email address used to place the order
- The item you would like to return
- The reason for the return

For damaged, defective, or incorrect items, please also provide clear photos when appropriate.

Please do not send products back to the original shipping address without receiving return instructions from KODA.

Because KODA orders may be fulfilled from different locations, the correct return address may vary.

We will provide the appropriate return instructions after reviewing your request.

CUSTOMER-PREFERENCE RETURNS

For eligible returns made because of customer preference, including:

- Ordering the wrong size
- Changing your mind
- No longer wanting the product
- Personal preference regarding color, style, or fit

the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-preference returns.

KODA ERROR, DAMAGE, OR QUALITY ISSUES

If your return is related to an issue attributable to KODA, including:

- Receiving the wrong item
- Receiving a damaged item
- Receiving an item with a verified quality issue

please contact us before returning the product.

For approved cases caused by an error on our part, KODA will provide the appropriate resolution and will be responsible for reasonable return-related costs where applicable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

Please include:

- Your order number
- A description of the issue
- Clear photos or other relevant information when appropriate

We will review the situation and provide the appropriate next steps.

NON-RETURNABLE ITEMS

The following items are generally not eligible for standard returns:

- Items that have been used, worn, or washed
- Items with pet hair, odors, stains, or other signs of use
- Items damaged due to misuse or improper care
- Opened personal care or hygiene-related pet products that cannot reasonably be resold for hygiene reasons
- Customized or personalized products
- Gift cards
- Products specifically marked as Final Sale

However, if an item is damaged, defective, or incorrect due to an issue attributable to KODA, please contact us even if the item falls into one of the categories above.

We will review these situations individually.

RETURN INSPECTION

Once your returned item is received, we will inspect it to confirm that it meets our return requirements.

We will then notify you whether your refund has been approved.

REFUNDS

If your return is approved, KODA will process the refund to your original payment method within approximately 5 business days.

After KODA processes the refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.

KODA does not control processing times imposed by banks or payment providers.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for returns made because of customer preference.

If an approved return results from an error attributable to KODA, such as an incorrect, damaged, or defective item, applicable shipping costs may also be addressed as part of the resolution.

REFUNDS NOT RECEIVED

If we have confirmed that your refund has been processed but you have not received it, please first contact your bank, credit card issuer, or payment provider.

If you still require assistance, please contact KODA Customer Support.

CONTACT US

For questions about returns or refunds, please contact:

KODA Customer Support
koda@petclothesvendorshopping.com